Deliveries, Returns and Refund Policy
FREE Delivery country wide for orders over KES 2000.
For orders below KES 2000, we charge a delivery fee of KES 250 .
All packages are dispatched same day if ordered before 3:00 Pm, and will be delivered same day if in Nairobi and next day for outside Nairobi.
Euphoric services are confidential. All products are delivered in discreet packages under strict confidentiality. Note: If the package is a gift and/is to be delivered to someone other than you, ensure you include their contact details and notify them to expect a delivery.
Returns and refunds
Euphoric guarantees that all products are in best condition at the time of dispatching. In the rare event that the product is faulty, please return immediately for replacement. Due to health and safety concerns associated with products intended for intimate use, we cannot accept used items. Returns will only be accepted within 24 hours of delivery*
An exchange item may be issued for a faulty items reported within 24hrs of delivery. A full refund would be issued for wrong items delivered.